Frequently Asked Questions
Listed below are some of the frequently asked questions about our products and services. If your question is not listed, please feel free to contact us.
SaaS is a way of distributing software where there are no servers to install, no software to install and nothing to upgrade. You simply login to the services we offer from any Internet connected device and start work.
Very, we have designed everything with security in mind. All sensitive data is encrypted and we use a 2048 bit encryption SSL certificate – this is the same level of protection used by your bank and all our products and services are fully compliant with the GDPR.
Our servers and your data is held within the United Kingdom. We have multiple redundancy in different locations to ensure maximum up time.
Yes we are fully registered.
The Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) have merged to become the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks. All our staff are DBS checked.
We believe technology should make things cheaper and more effective – not more expensive. We focus our efforts on creating software which doesn't require constant upgrading and fixing. For the lack of a better term - it just works! This allows us to drive down costs and pass them directly on to you.
Our software is licensed on a site basic, you have unrestricted and unlimited access - there is nothing to upgrade.
We can offer a discount if you sign up to two or more years. The discount will be applied to the second and any subsequent years.
We only offer site licences as we want to encourage everyone to use the system. You pay one price and everyone is able to use the system without any restrictions.
Yes, we provide a system overview as part of the price. We can also provide training to your staff either individually, in groups or via the Internet. At a time and location that suits you. Please contact us for more information.
Our products are very intuitive and normally only require a minimal amount of training. We offer a system overview as standard. A large number of our existing clients have not had any official training at all.
We frequently add new features to our products. This is often based on feedback from our clients. All new updates will be available to existing clients at no additional cost.