Complaints

Complaints

Product Description

Infreemation Complaints is a CRM system built specifically to manage your organisation's complaints.

  • All dedicated servers are UK based. No data held outside the UK
  • General Data Protection Regulation (GDPR) ready

Request a free trial

Infreemation Complaints is a CRM system built specifically to manage your organisation's complaints.

The numbers of complaints are increasing year on year - placing more strain on Government departments, fire departments, hospitals and local authorities.

Infreemation Complaints is a web application meaning there is no hardware or software to install. You can access Infreemation through any Internet browser.

Intelligent rules match similar requests allowing you to respond with previously information.

Never miss another deadline - Infreemation will alert you to expiring complaints so you have plenty of time to respond.

You can also optionally build a public facing archive of all previous complaints, giving people the ability to search on previous complaints.


Key Features

  • Infreemation Complaints is a CRM system built specifically to handle customer complaints
  • All complaints and responses held in a central database. Easy access to historic requests and audit trails
  • Complaints automatically added to your database. Customisable automated initial response
  • Encrypted data - all sensitive data is encrypted using industry standards
  • Complaints and responses are 'conversation' based.
  • Limited training required
  • Free trial available
  • Effective and efficient complaint management at low cost
  • Save staff time - no need to create and maintain an in-house system

Prices

Prices for Complaints start at £500+VAT per year. Please contact us for a quote.