Frequently Asked Questions

Listed below are some of the frequently asked questions about our products and services. If your question is not listed, please feel free to contact us.

There are no servers to install, no discs to buy, no programs to load. You won't need to upgrade your operating system and you don't even have to pay for user licence fees. Furthermore, there is no restriction on how much you use the system. We have a flat rate per product per Care Home, which is charged each month you use the system. It's as simple as that.

Very, we have designed everything with security in mind. All sensitive data is encrypted and we use a 128 bit encryption SSL certificate – this is the same level of protection used by your bank.

All our servers are located within the United Kingdom. We have multiple redundancy in different locations to ensure maximum up time.

Yes we are fully registered.

The Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) have merged to become the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks. All our staff are DBS checked.

We believe technology should make things cheaper and more effective – not more expensive. We focus our efforts on creating software which doesn't require constant patching and for a better word – just works. This allows us to drive down costs and pass them directly on to you.

Yes - contact us for the best upgrade option.

We can offer a discount if you sign up to two or more years. The discount will be applied to the second and any subsequent years.

We only offer site licences as we want to encourage everyone to use the system. You pay one price and everyone is able to use the system without any restrictions.

Yes, we provide a system overview as part of the price. We can also provide training to your staff either individually, in groups or via the Internet. At a time and location that suits you. Please contact us for more information.

Our products are very intuitive and normally only require a minimal amount of training. We offer a system overview as standard. A large number of our existing clients have not had any official training at all.

We frequently add new features to our products. This is often based on feedback from our clients. All new updates will be available to existing clients at no additional cost.